Frequently Asked Questions
How can I order a Swag?
Really easily, simply give us a call, place your order and we’ll
despatch one to you next day subject to payment.
What guarantee does my Swag have?
We guarantee your Swag for 12 months against faulty workmanship
and materials, should you have a problem after this period, contact
us and we’ll do our best to help.
Why did I get wet in my Swag?
Hmmm, thrown the care instructions away? Thought so, see ‘How
do I look after my Swag?’ below.
How do I look after my Swag?
For the best results we recommend that you follow a couple
of simple instructions. Remove the mattress from your Swag and give the
canvas a real good soaking, then allow it to dry. Repeat this 2 or 3
times to ensure the fibres expand and lock together, heavy dew can often
achieve the same result.
Should you get dirt or mud on your Swag, clean it with cold water and
a brush, do not use soap or detergents, likewise do not expose it to
oil, petrol or other solvents and finally only store it when completely
dry.
What are your Terms and Conditions?
If for some reason you are not completely satisfied with your Swag,
we will be happy to refund you within 14 days of purchase providing
the Swag is unused and undamaged. (Note: postage costs are not refunded).
This does not affect your statutory rights. If you return a Swag for
refund by post, please enclose a covering letter stating your reasons
for return and your full contact details including postal address and
daytime contact telephone number.
‘ sleep where no one has ever slept
before!’
Contact us: info@wruffit.co.uk
UK & Eire: Regency House, Hemyock, Collumpton, Devon, EX15 3RQ, UK Tel: +44 (0) 7870 925170
Europe: Grub 9, Strengberg 3314, Niederösterreich, Austria Tel: +43 (0) 67688 086229
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